USAble Life
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FAQs for Employers

Questions

  1. Can my login and password be the same as my other login passwords?

  2. I am unable to pull up all of my claim information.

  3. I forgot my password and/or username?

  4. What can I access with the Employer Registration?

  5. Where can I find my group number?

  6. Why is my bill showing unpaid past amounts when a payment has been forwarded?

  7. How do I order product brochures for our employees prior to open enrollment?

  8. How can I get a medical reimbursement and/or dependent care claim form?

  9. How do I cancel our group coverage?

  1. Can my login and password be the same as my other login passwords?

    You can use any login and your password can be anything as long as it has one capital alpha, one lower alpha and one numberic.

  2. I am unable to pull up all of my claim information.

    Please contact custserv@usablelife.com or call 1-800-370-5856 with your group name and group number.

  3. I forgot my password and/or username?

    If you are having difficulty with our Employer Registration Login or have questions, please contact custserv@usablelife.com or call 1-800-370-5856 with your group number and group name.

  4. What can I access with the Employer Registration?

    Access to claims information and forms.

  5. Where can I find my group number?

    It is located in the top right hand corner on your invoice.

  6. Why is my bill showing unpaid past amounts when a payment has been forwarded?

    It's possible that the payment was received after the billing cycle.

  7. How do I order product brochures for our employees prior to open enrollment?

    Contact your USAble Life sales representative.

  8. How can I get a medical reimbursement and/or dependent care claim form?

    You can download all Section 125 Cafeteria Plan forms from www.selectdataservice.com.

  9. How do I cancel our group coverage?

    This request will need to be submitted on company letterhead and signed by the CEO or owner of the company. Termination provisions within the policy will apply.