1. What is FICA Matching Service?

FICA Match service allows you to shift the responsibility of remitting your employer FICA Match amounts to USAble Life at a reasonable cost included in your disability plan rate. Shifting this responsibility to USAble Life helps you reduce the burden of tax reporting. In addition, USAble Life will print and mail W-2’s to the claimants. You will no longer have to include disability claim information on your 941. FICA Match service allows USAble Life to pay the employer’s share of Social Security and Medicare taxes (FICA) on Short Term and/or Long Term Disability sick pay benefits.

2. If I am unable to access all of my claim information who do I contact?

Custserv@usablelife.com or 1-800-370-5856 with your group number

3. Can my login and password be the same as my other login passwords?

You may use any login and your password can be anything as long as it has one capital alpha, one lower alpha and one numeric

4. Who do I contact if I forget my user name and/or password?

membershipandbilling@usablelife.com or 1-855-207-2008 with your group number

5. What can I access with the Employer Registration?

Please refer to the Online Services page for information concerning, Group Benefit Information, Employee Demographics and changes, Enrollment, Claim and Underwriting Status, Billing and Forms.

6. Where can I find my group number?

It is located in the top right hand corner on your invoice or refer to your On-Line Services under the Group & Benefits Tab.

7. Why don't I have access to all of the Online Services features?

At this time, some groups are not eligible for all of the self service features. However, many of the tools essential to your benefit administration needs are available, including downloadable forms, disability claims status and product information. All group products can be seen via On-Line Services. Individual products cannot be accessed via On-Line Services.

8. Why is my bill showing past amounts when a payment has been forwarded?

It's possible that the payment was received after the billing cycle.

9. How do I order product brochures for our employees prior to open enrollment?

Contact your USAble Life sales representative.

10. How can I obtain reimbursement forms from TASC for Section 125 claims?

You can download all Section 125 Cafeteria Plan forms and file claims at www.tasconline.com or call TASC 1-800-422-4661.

11. How do I cancel our group coverage?

This request will need to be submitted on company letterhead and signed by the CEO or owner of the company. Termination provisions within the policy will apply. Please send your cancellation request to: maintenance@usablelife.com

12. Is there a premium grace period for invoices?

Premium grace period is 30 days from the due date.

13. Who is covered by Dependent Life?

All dependents including spouse and all children are covered when you purchase Dependent Life as an employee.  But, what if I don’t have a spouse or I don’t have children?   The monthly premium covers any and all dependents and is not adjusted based on the actual type or number of dependents that you have.

14. Where do I send member additions or changes?

Please email employee additions or changes to maintenance@usablelife.com and email employee terminations to premiumaccountingach@usablelife.com.

15. How do I add additional users to my online account?

To add additional users send an email to membershipandbilling@usablelife.com telling us who you want to have access and the type of access they should have.  We will note your account that you have given permission for the additional users.  Have them register online and we will approve their access based on your request.