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Shane Loftis — Looking to Help Others Find Their Voice

Shane Loftis, director, group and member services, defines diversity and inclusion as "allowing people to be who they are without fear or judgment, celebrating the unique qualities of our differences, and helping people find the power in their voices." If there was one thing he could teach others about diversity and inclusion, he says it would be…

Darlene Cunningham — Looking for Inclusion for All

Darlene Cunningham, actuarial reporting analyst II, has been with USAble Life for nearly eight years, and she's extremely passionate about the positive impact the company has had on her life. Darlene believes that while stress in a workplace is a given, feeling isolated should never be one of those stressors. Darlene is excited to be a part of…

Vatsana Ferrell — Being Part of a Conversation

Vatsana Ferrell, Customer Care Training Center Specialist, says that if there was one thing in the world she could change, it would be "the mindset of automatic stereotypes where people judge someone before they know them. I would want people to be open-minded and allow themselves the opportunity to meet and learn about a person for who they are,…

Jason Young — Finding Common Ground to Connect

Jason Young, Territory Sales Manager, has been with USAble Life for nearly six years and brings the experience of working with people from wide and diverse backgrounds as well as having grown up in Hawaii. Jason says, "Growing up in Hawaii, I did not feel like a minority, but I realized that things were different when I transferred to Minnesota and…

Phu Huynh — Turning Good to Great

Phu Huynh, program manager, information technology, is passionate about moving teams and organizations forward. Phu enjoys being able to build deep and meaningful relationships while working towards common goals. He does so through humor and seeing each person’s innate strengths. As a member of the inaugural Inclusion Council, he hopes to take…

Life & Specialty Ventures and Cambia Health Solutions announce new strategic collaboration to benefit ancillary and dental customers and members

Little Rock, AR, and Portland, OR - Life & Specialty Ventures and Cambia Health Solutions announce a strategic collaboration designed to improve the medical-dental care and financial wellbeing of the people and families navigating care. Under the deal, pending regulatory approval, Cambia’s LifeMap ancillary insurance business will become part…

Lawrence Jackson — Encouraging Listening to Break Down Barriers

Lawrence Jackson, implementation services manager, has been with USAble life for more than five and a half years and is one of many members of USAble Life's inaugural Inclusion Council. He says, "Being on the Inclusion Council means I have a tangible way of helping to develop and champion diversity and inclusion in the workplace. I get to take what…

Nick Tzanev – Celebrating Our Differences

For Nick Tzanev, senior director of information technology operations, information security, and web, diversity and inclusion mean acknowledging and appreciating our differences. He said, "We aren't all the same." He likens our differences to ingredients in a salad bowl where each ingredient works together. Nick said, "We are each unique and…

Lattice Miller – Hoping to Influence Continued Progress

Lattice Miller, product analyst II, product development, said that if there was one thing she could teach others about diversity and inclusion, it would be, "Challenge your perception of reality and understand that the way you experience life and your interactions are not the same as other people's experiences." As a member of USAble Life's…

Dowayne Peterson – Reminding us that Diversity Makes us Unique

Dowayne Peterson, Business Systems Manager, information technology, is passionate about diversity and inclusion. He said, “It's an absolute honor to be on the inaugural Inclusion Council where we're making sure that everyone in the company feels included, and we're continuing to make USAble Life a more diverse and inclusive company." Dowayne feels…

Tiffany Jones – Inspired by Others to be an Agent of Change

Tiffany Jones, business systems analyst II, has been with USAble life for almost 12 years and is humbled to be a part of the inaugural inclusion council. Tiffany said, “Diversity is the beautiful complexities that make us all different from one another. Inclusion is choosing to create a sense of belonging and acceptance and allows for connection…

Christina Trimble, a Positive Change-maker

Diversity is nothing new to Christina Trimble, senior director, marketing & business development – life, disability, and supplemental. She grew up in a bi-racial family and attended a high school with 25 different nationalities and varying socioeconomic classes. It was also where she served as a peer-to-peer conflict mediator primarily focused on…

Stephanie Dvoroznak — A Champion for Equality and Inclusion

For Stephanie Dvoroznak, Dental4Health® program director, being on the inaugural inclusion council means having the opportunity to influence a cause she is passionate about — advocating for the promotion and betterment of a diverse and inclusive workforce. Stephanie says, "People come in all shapes, sizes, and colors. While these attributes may be…

Michael George – Promoting the Acceptance of Diversity

Michael George, business systems analyst II, has been a USAble Life team member for five and half years and is excited to be on the inaugural Inclusion Council, which he sees as a milestone for both himself and the company. Michael believes that the creation of the inclusion council is "part of a fundamental shift and acknowledgment that diversity…

Lauren Gordon – Active Advocate for Diversity and Inclusion

Lauren Gordon, business systems analyst II – system improvement, has been with USAble Life for two years. As a member of the inaugural Inclusion Council, she feels that being part of the council means “using your voice to positively impact the company’s future.” Lauren takes inspiration to promote positive change from Ida B. Wells, a prominent…

Bramwell – Helping to Usher in Positive Change

Lex Bramwell, director of claims, has been a familiar face at USAble Life for two years and is a member of the inaugural inclusion council. And for Lex, being a member of the council means having a unique and important opportunity to usher in change. He said, “I want to play a part in the evolution of this organization.” Lex has a long history of…

Meet Octavia Fuller, USAble Life's Inclusion Council Co-chair

This past fall Jim Casey announced the launch of our inaugural Inclusion Council. Over the next few months, we will spotlight each council member, introducing you to their reasons why they have a passion for diversity and inclusion. Recently, we spent some time with council co-chair Octavia Fuller and learned why recognizing Black History Month is…

USAble Life Inaugural Inclusion Council is Announced

USAble Life has announced its inaugural Inclusion Council. The council work will focus on advancing an inclusive and welcoming culture. The Inclusion Council Leadership team includes council chair Jim Casey, president and CEO, co-chair, Octavia Fuller, product director, and Special Diversity Advisor to the CEO, Erin Scoggins, director of human…

Giving Back to Local Communities

The COVID-19 crisis has resulted in the loss of more than 20 million jobs. Many who are newly unemployed are at risk of food insecurity (the lack of consistent access to food). With news reports showing long lines and food outages at food banks across the country, we at USAble Life are doing our part to make sure our neighbors have enough to eat.…

USAble Life Donates to the Community Foundation of Middle Tennessee for Tornado Relief

We’re doing our part to help bring much-need relief to those affected by the devastating tornadoes that struck Nashville and other parts of Middle Tennessee on Tuesday, March 3. USAble Life donated to the Community Foundation of Middle Tennessee’s Emergency Response Fund. The foundation is supporting the impacted communities and nonprofits that are…

Why We are the Best: Virtual Doesn't Mean Disconnected

Phyllis Gamble – virtual employee “Working as a virtual employee for USAble Life has afforded me the opportunity to be part of a team, work in a position that is both challenging and rewarding, all while maintaining a life-work balance. With the multitude of communication tools in place, I can be part of cross-functional projects and never…

Why We are the Best: USAble Life Employees Supported Through Life Work Balance

When USAble Life employees, Justin and Brittany Smith, welcomed their first child, Oliver, they had the full support of the company and their coworkers. Brittany says, “We were thrilled to be welcoming our new baby boy into the world, so we were thankful for USAble Life’s generous paid time off (PTO) policy that offered us the flexibility we…

Why We are the Best: Jerald Martin is Making a Meaningful Difference

Jerald Martin, senior director, Underwriting says, "USAble Life’s volunteer time off policy allows me to give back to the community. In addition to taking advantage of this policy to volunteer locally, I also support children and families in need in other countries. Currently, I sponsor children in Columbia, Ghana, Haiti, Tanzania, and Togo, and an…

USAble Life Tennessee Sales Team Shows Gratitude to School Superintendents

As an expression of gratitude to our customers, the USAble Life Tennessee sales team hosted Tennessee school superintendents at a Titans National Football League (NFL) game in Nashville, Tenn., on November 24. For both current and prospective customers, this event was an opportunity to ask questions and learn more about USAble Life products in an…

Inside USAble Life Teams

In a new series of articles, Inside USAble Life Teams, we introduce you to some of the key people at the company, shedding light on how their work adds value to our Blue Partner plans. In this issue, we feature veteran product leader, Mike Moroney, who has recently taken on a broader leadership role, and Tom Davenport, who has returned to…

New Websites Deliver Faster, Simpler Online Services

You spoke. We listened. Life & Specialty Ventures (LSV) is pleased to announce improved web services that will be delivered through three new mobile-friendly websites. We’ve redesigned and expanded the functionality of USAbleLife.com for a better customer experience, including: Claims tutorials and forms Simplified…

A Message From Rich Macy, Chief Operating Officer

As we enter another busy fall season, I am heartened by our outlook in the months and years ahead. USAble Life has progressed well on all our planned initiatives, and we are working on some exciting new ones, including (1) a new claims system that consolidates a few independent ones, and (2) moving our Florida group customers off a legacy…

USAble Life Contributes to NICU Care Kits at LIMRA

The 2019 Life Insurance and Market Research Association (LIMRA) Group and Worksite Conference, held Sept. 10 in Newport, RI, opened with a focus on others. Spearheaded by USAble Life’s Mike Moroney, senior director of sales enablement, the first order of business was assembling 1,000 care packages for families with premature or sick children…

USAble Life Customer Care: A Culture of Compassion

It’s 8:00 a.m. on the dot at the USAble Life headquarters in Little Rock. The company’s 17-member Customer Care team is buckled-in and ready to go. Headsets are on, the phones are lit up, and the leadership support team is monitoring activity. There’s no time for small talk for this conscientious team that assists hundreds of people who call USAble…

Q & A: Julie Marshall, Executive Vice President, Partner Management & Development

With USAble Life’s focus on selling ancillary through Blue plans, the company relies on industry veteran Julie Marshall to lead the complex partner management and development function. This accomplished strategic thinker and leader is advancing partner relations and business results further than ever for USAble Life and its partners. Julie…

A Case Study In Medical and Supplemental Claims Integration

This USAble Life customer employs some of the hardest working people in Hawaii ― hundreds of dockworkers who load and unload cargo from the many major national and international commercial ships that port in Oahu and the island of Hawaii. This company is one of the growing number of employers to add supplemental products to their overall benefits…

USAble Life Demonstrates Commitment to Data Security through SOC2 Type 2 Report

Based on the American Institute of Certified Public Accountants (AICPA) Trust Services Principles and Criteria, the SOC2 Type 2 audit is recognized as the authoritative standard for IT audits. This audit included a comprehensive examination of USAble Life’s practices, policies, and procedures in addition to tests of data security controls. “We are…

New Online Tool for Agent Appointments Coming in 2019

During 2019, the #1 ranked producer compensation software, VUE, will replace our current agent appointment process. Benefits of the new solution include: Online producer onboarding and contracting Automated appointments and renewals Prepopulated forms with agent data from the National Insurance Producer Registry Self-service account…

New Technology, Rule Changes Headline 2019 Underwriting Improvements

You spoke. We listened. In response to your feedback, we’re making some changes to underwriting rules and processes that will speed up things and make us easier to do business with in 2019. One immediate change is the removal of the occupation requirement for most Long Term Disability quotes and renewals for all states except California, District…

Paying It Forward

On any given day, USAble Life employees not only serve more than 1,000 employer groups and 1 million members around the country, but also the homeless, the hungry, and the sick through the company’s extensive volunteer and philanthropic efforts. Collectively, USAble Life employees give approximately 2,000 hours of service — 250 eight-hour days…

The Fabulous ISMs: Meet the Pros Who Ensure Quality for New USAble Life Groups

“Good, better, best. Never let it rest. ‘Til your good is better and your better is best.” This quote by St. Jerome is displayed in the office of Lawrence Jackson, Implementation Service Manager (ISM) for USAble Life. Lawrence is one of a select few who hold the title of ISM, a key new role in place to ensure an ideal onboarding experience for new…

More Evidence Shows Need for Voluntary Life Insurance

More Americans recognize the fundamental value of life insurance, but they don’t have enough of it. LIMRA estimates that 48% of households have an average life insurance coverage gap of $200,000.1 Most households that have life insurance only have limited coverage levels under group plans. Employer-sponsored plans typically provide coverage of one…

Enrollment Tips: Six Things to Think About

During annual enrollment, USAble Life helps more than 2,400 diverse organizations and a half-million employees navigate the enrollment terrain. For some, it can be a bumpy ride. Here are some tips based on our years of experience in every facet of enrollment to help you achieve higher participation and more satisfied employees with minimal…

USAble Life’s James Austin Shares His Personal Journey and the Importance of Life Insurance

When James Austin was 12 years old, his grandfather died unexpectedly at the age of 60. Odell Pennington was the patriarch of the family — the “go-to guy,” said James. “I had never dealt with that kind of loss before. It was my first experience with death.” Decades later, James still remembers the stress and sadness of that time. “I remember all…