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Inside USAble Life Teams

In a new series of articles, Inside USAble Life Teams, we introduce you to some of the key people at the company, shedding light on how their work adds value to our Blue Partner plans. In this issue, we feature veteran product leader, Mike Moroney, who has recently taken on a broader leadership role, and Tom Davenport, who has returned to…

New Websites Deliver Faster, Simpler Online Services

You spoke. We listened. Life & Specialty Ventures (LSV) is pleased to announce improved web services that will be delivered through three new mobile-friendly websites. We’ve redesigned and expanded the functionality of USAbleLife.com for a better customer experience, including: Claims tutorials and forms Simplified…

A Message From Rich Macy, Chief Operating Officer

As we enter another busy fall season, I am heartened by our outlook in the months and years ahead. USAble Life has progressed well on all our planned initiatives, and we are working on some exciting new ones, including (1) a new claims system that consolidates a few independent ones, and (2) moving our Florida group customers off a legacy…

USAble Life Contributes to NICU Care Kits at LIMRA

The 2019 Life Insurance and Market Research Association (LIMRA) Group and Worksite Conference, held Sept. 10 in Newport, RI, opened with a focus on others. Spearheaded by USAble Life’s Mike Moroney, senior director of sales enablement, the first order of business was assembling 1,000 care packages for families with premature or sick children…

USAble Life Customer Care: A Culture of Compassion

It’s 8:00 a.m. on the dot at the USAble Life headquarters in Little Rock. The company’s 17-member Customer Care team is buckled-in and ready to go. Headsets are on, the phones are lit up, and the leadership support team is monitoring activity. There’s no time for small talk for this conscientious team that assists hundreds of people who call USAble…

Q & A: Julie Marshall, Executive Vice President, Partner Management & Development

With USAble Life’s focus on selling ancillary through Blue plans, the company relies on industry veteran Julie Marshall to lead the complex partner management and development function. This accomplished strategic thinker and leader is advancing partner relations and business results further than ever for USAble Life and its partners. Julie…

A Case Study In Medical and Supplemental Claims Integration

This USAble Life customer employs some of the hardest working people in Hawaii ― hundreds of dockworkers who load and unload cargo from the many major national and international commercial ships that port in Oahu and the island of Hawaii. This company is one of the growing number of employers to add supplemental products to their overall benefits…

USAble Life Demonstrates Commitment to Data Security through SOC2 Type 2 Report

Based on the American Institute of Certified Public Accountants (AICPA) Trust Services Principles and Criteria, the SOC2 Type 2 audit is recognized as the authoritative standard for IT audits. This audit included a comprehensive examination of USAble Life’s practices, policies, and procedures in addition to tests of data security controls. “We are…

New Online Tool for Agent Appointments Coming in 2019

During 2019, the #1 ranked producer compensation software, VUE, will replace our current agent appointment process. Benefits of the new solution include: Online producer onboarding and contracting Automated appointments and renewals Prepopulated forms with agent data from the National Insurance Producer Registry Self-service account…

New Technology, Rule Changes Headline 2019 Underwriting Improvements

You spoke. We listened. In response to your feedback, we’re making some changes to underwriting rules and processes that will speed up things and make us easier to do business with in 2019. One immediate change is the removal of the occupation requirement for most Long Term Disability quotes and renewals for all states except California, District…

Paying It Forward

On any given day, USAble Life employees not only serve more than 1,000 employer groups and 1 million members around the country, but also the homeless, the hungry, and the sick through the company’s extensive volunteer and philanthropic efforts. Collectively, USAble Life employees give approximately 2,000 hours of service — 250 eight-hour days…

The Fabulous ISMs: Meet the Pros Who Ensure Quality for New USAble Life Groups

“Good, better, best. Never let it rest. ‘Til your good is better and your better is best.” This quote by St. Jerome is displayed in the office of Lawrence Jackson, Implementation Service Manager (ISM) for USAble Life. Lawrence is one of a select few who hold the title of ISM, a key new role in place to ensure an ideal onboarding experience for new…

More Evidence Shows Need for Voluntary Life Insurance

More Americans recognize the fundamental value of life insurance, but they don’t have enough of it. LIMRA estimates that 48% of households have an average life insurance coverage gap of $200,000.1 Most households that have life insurance only have limited coverage levels under group plans. Employer-sponsored plans typically provide coverage of one…

Enrollment Tips: Six Things to Think About

During annual enrollment, USAble Life helps more than 2,400 diverse organizations and a half-million employees navigate the enrollment terrain. For some, it can be a bumpy ride. Here are some tips based on our years of experience in every facet of enrollment to help you achieve higher participation and more satisfied employees with minimal…

USAble Life’s James Austin Shares His Personal Journey and the Importance of Life Insurance

When James Austin was 12 years old, his grandfather died unexpectedly at the age of 60. Odell Pennington was the patriarch of the family — the “go-to guy,” said James. “I had never dealt with that kind of loss before. It was my first experience with death.” Decades later, James still remembers the stress and sadness of that time. “I remember all…