Testing is Jessica Goeman’s superpower. This means she’s really good at breaking things. And that’s a good thing for our customers. Much like automakers crash their cars to determine the safety of their vehicles, web business systems analysts like Jessica often employ a “test to break” software testing approach. This involves deliberately inputting…
“I strive to ensure our internal and external customers receive the highest level of service,” says Rebecca Lester, manager, training and quality assurance. Since joining USAble Life last year, Rebecca has helped do just that by creating training solutions that empower our customer care associates and operations teams to effectively meet our…
The path to customer satisfaction and loyalty is paved by treating customers with respect, kindness, and empathy. Since joining USAble Life, Darrice Edwards, customer care associate, has successfully paved that path and helped enhance USAble’s reputation for exceptional customer service.
In addition to assisting our customers, Darrice makes a…
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