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Achieving an Inclusive, Accessible Customer Experience

John F. Kennedy once said that a rising tide lifts all boats. When it comes to customer service, digital accessibility is the rising tide. Assistive technology makes it easier for people with disabilities to learn about our products and use these important benefits in their time of need. Digital accessibility is a vital but often overlooked aspect…

Jerald Martin — Leadership Greater Little Rock Graduate

We would like to recognize Jerald Martin, senior director, underwriting and implementation services, for recently graduating from Leadership Greater Little Rock (LGLR), Class XXXVI. Jerald said, “I was honored and humbled to join the LGLR program. It is a very competitive program, and I am grateful for the support of my manager and the leadership…

Jessie Smith — Advocating for Those with Disabilities

Jessie Smith, client service manager, is no stranger to volunteering and working with others to help better the community, having volunteered for the Junior League of Little Rock. She brings that drive to USAble Life's Inclusion Council. She says, "Being a member of the Inclusion Council is important to me because I feel a strong need to represent…