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A Lucky Break for Our Customers’ Online Experience

Testing is Jessica Goeman’s superpower. This means she’s really good at breaking things. And that’s a good thing for our customers. Much like automakers crash their cars to determine the safety of their vehicles, web business systems analysts like Jessica often employ a “test to break” software testing approach. This involves deliberately inputting unexpected data to uncover potential vulnerabilities or bugs in software. Doing so ensures more robust, reliable applications and happier customers who rely on them.

“My teammates would jokingly say, ‘Jessica, why are you always breaking stuff?’” says Jessica. “I would rather find a potential issue than have our customer find it.”

“Jessica makes a difference every day to our customers, our team, and me as her manager,” says Deena Zellers, manager, business automation. ”When she says she has completed analysis and testing on a project or change, we’re confident that we are ready to move forward successfully. Her passion for her work truly helps us deliver on our promise of making a meaningful difference to our customers when they need us the most.”