/  News
/  A Message From Rich Macy, Chief Operating Officer

A Message From Rich Macy, Chief Operating Officer

Rich Macy

As we enter another busy fall season, I am heartened by our outlook in the months and years ahead. USAble Life has progressed well on all our planned initiatives, and we are working on some exciting new ones, including (1) a new claims system that consolidates a few independent ones, and (2) moving our Florida group customers off a legacy membership and billing system to our Compass/AccessAbleSM platform. We are also maturing our service intake team that processes simpler transactions within an hour of receipt (versus a day or two, in the past) and making our claims experience more personable.

We also established a new position this summer, senior director of sales enablement, to provide more sales support to the field. We are fortunate to have Mike Moroney, who is tailor-made for the position. Replacing Mike in his product role, we welcome Tom Davenport back to USAble Life. Many of you will remember Tom from his operational roles at USAble Life before he spent five years at Transamerica, focused on their enrollment technology. We believe Mike will improve the communications between sales and the home office, and Tom will make our products easier to administer. Both will make significant contributions in the coming years.

As you know, today’s Life and Disability market is more and more competitive. USAble Life is committed to keeping pace and pushing ahead of the competition. We are serious about improving our people, processes, and systems.

Finally, a brief reminder that we strive for excellence and consistency in delivering on our promise. With the oncoming busy season where 25% of our business renews, and 25% of our sales start in a single month (January), there may be times when we fall a little behind. If you have a sensitive group that you feel is not getting adequate attention, please reach out to your regional service manager or email partnerservice@usablelife.com.

Thank you for trusting us with your groups’ business. We work to earn that every day and will continue to deliver the service you’ve come to expect from USAble Life.